Secure M-Pesa payment tools
Frequently asked questions.
Answers based on the current Prime Pay application behavior.
No. Sandbox records test requests and supports simulation; it does not send a real customer prompt.
Routing depends on the provider and channel configured for your account. Confirm destination and settlement details with the provider before going live.
It tracks the balance used for Prime Pay service fees. It is separate from merchant customer payment records.
The provider may not have delivered a final status yet. Use the API status endpoint or merchant portal and rely on a verified provider result before marking an order paid.
Fee amount and billing event are configurable. Ask Prime Pay for the current terms that apply to your account; software defaults are not a price quote.